Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email, phone number)
• Service requests and booking details
• Payment information (processed securely by our payment partners)
• Communications with our support team
• Reviews and feedback

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process bookings and payments
• Communicate with you about your account and services
• Send important updates and notifications
• Ensure platform safety and security

3. Information Sharing

We may share your information with:

• Tradespeople to fulfill your service requests
• Payment processors to handle transactions
• Service providers who assist our operations
• Law enforcement when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and processed through secure, PCI-compliant systems.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt out of marketing communications
• Data portability

6. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@fixhub.co.uk or +44 20 7946 0958.